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The ocean palette is PREORDER - it will be dispatched to you on the 13th December. If you ordered other products with the Ocean Palette it will all be dispatched on the 13th December.
The Cali Lipgloss is also PREORDER 
Please check your order to see if it's PREORDER before contacting us, PREORDER means your item may take 10-14 working days to be dispatched to you due to high demand.
For all order enquiries please contact us on instagram @chloeferrycosmetics or email: orders@chloeferrycosmetics.com
Please allow 1-2 working days for a response from our team.
Thank you